FAQs

We proudly manufacture all our beauty creations in-house in our little studio in Nanaimo. This allows us to maintain the highest standards of quality and care in every product we make.

Yes, all our products at Matka Botanicals are 100% vegan. We are committed to creating skincare that is not only effective but also cruelty-free and free from animal-derived ingredients.

We currently only ship within North America. We're working on expanding our shipping options, so stay tuned!

Yes, our products are formulated with natural, gentle ingredients that are suitable for sensitive skin. We prioritize creating skincare that is both effective and soothing, avoiding harsh chemicals and irritants. However, we always recommend doing a patch test first, especially if you have extremely sensitive skin or specific allergies.

At Matka Botanicals, we prioritize sustainability in our packaging choices. We use eco-friendly, recyclable materials when possible for our product packaging. Our goal is to minimize waste and reduce our environmental footprint while delivering your products in safe and beautiful packaging.

Most of our products have a light fragrance from the natural herbal ingredients we use. When we do include fragrances, they are derived from natural essential oils, free from synthetic chemicals. If you have specific sensitivities, we recommend checking the product descriptions for detailed ingredient information.

The shelf life of our products ranges from 6 to 24 months, depending on the specific item. However, for the best results and to ensure the highest quality, we recommend using our products within 3 months after opening. This helps maintain the effectiveness and freshness of the natural ingredients.

Yes, we use Ecocert-certified, all-natural preservatives to ensure the safety and longevity of our products. Our preservatives are free from parabens, formaldehyde releasers, and other harmful chemicals, so you can feel confident using our skincare on your skin.

Yes, our products are safe to use during pregnancy. We carefully select natural, gentle ingredients that are suitable for expecting mothers. However, if you have specific concerns, we always recommend consulting with your healthcare provider before introducing new skincare products during pregnancy.

If an item arrives damaged we will send a replacement item free of charge - or offer a refund for the damaged item(s). We do not accept returns or exchanges under any circumstances! If a package returns to us it is the client’s responsibility to pay for any additional shipping costs having to send the package out again.